Your safety and peace of mind matter to us. At Travel Joint, we work hard to create a secure and trustworthy platform that connects you with hotels, lodges, apartments, tour operators, and car rental providers across South Africa.
Staying Safe Online
- * Only make payments through the Travel Joint platform or directly with the verified service provider listed in your booking confirmation.
- * Be cautious of emails, phone calls, or messages asking for personal or financial details outside of our platform. Travel Joint will never ask for your password, banking PIN, or card details via email or phone.
- * If you receive suspicious communication about your booking, contact our Support Centre immediately.
- Know Before You Go
- * Check the service provider’s terms, cancellation policies, and any location-specific requirements before booking.
- * Review our Terms of Use (linked in the website footer) to understand your rights and responsibilities as a guest.
- * Look at reviews and ratings to ensure the property or service meets your needs.
At Your Destination
- * Upon arrival, familiarise yourself with safety features such as emergency exits, fire extinguishers, and first-aid kits.
- * If you have concerns during your stay or experience any issues, first speak with the service provider directly — they can often resolve matters quickly.
- * If you still need help, contact our Support Centre for assistance while you’re still at the property or during your activity.
In Case of Emergencies
- * Keep local emergency service numbers handy for your destination.
- * If you encounter unsafe or illegal activity, report it to local authorities immediately and notify Travel Joint afterward so we can investigate and take action.
Lost & Found
- * If you’ve left something behind, reach out to the property or service provider as soon as possible.
Your journey matters. By booking and communicating through Travel Joint, you help us keep your experience safe, authentic, and stress-free.